Do you have a question that needs answering? Please select a subject from the list below.
Making a booking
Once you're on the road
Returning your car
How do I book?
What information do I need to provide?
What if I have a Budget Corporate Discount (BCD) number?
What if I have a Budget Customer Number (BCN)?
Can I book more than 1 car at a time?
Where is my nearest Budget location?
Can I extend my reservation?
Choosing your car
Is additional equipment available?
How much does rental cost?
Will I receive confirmation of my booking?
How old do I need to be to rent?
Can another person drive the rental vehicle?
Can I take the car abroad?
What documents will I need to provide?
Are there mileage limits?
Will there be petrol in the car?
Does insurance cost extra?
Am I covered for liability?
Can I insure against vehicle damage?
Can I purchase personal accident insurance?
Can I purchase insurance for baggage and personal effects?
What if I break down or need help outside office hours?
What happens if the car gets damaged?
Where can I drop the car off?
Can I return the car outside office hours?
If I bring the car back early can I have a refund?
What about payment?
I'm going to return my hire car later than agreed. Is this OK?
Who do I contact with questions about my invoice?
When is my invoice due?
Why have I received an invoice when I paid by credit card?
Who do I contact when I have received a reminder?
Can I choose the colour of the car?
Can I choose the car model?
1.1 : How do I book?
Reservations can be made online at www.budget.lu using the Get a Quote facility.
Booking by telephone
Call Budget Reservations on +352 44.19.38. We are open from Monday to Friday from 08h00 am to 18h00 pm.
Alternatively, use the Get a Quote facility at www.budget.lu
1.2 : What information do I need to provide?
You will need to provide the following information when making a booking:
- the dates and times of travel
- the Budget rental location(s) for collection and return
- the car group required
- your Budget Customer Number (BCN) or Budget Corporate Discount (BCD) number if you have one
We will then check for availability and provide a car rental quote.
From the quote, you can choose whether or not to confirm the booking. If you decide to confirm, you will be asked to provide your personal details.
1.3 : What if I have a Budget Corporate Discount (BCD) number?
You will need to quote your Budget Corporate Discount (BCD) number when making a booking.
When booking online, you will need to enter the BCD number in the BCD number field on Step 1 of Get a Quote. Please note that you do not need to type in the letters "BCD" - just type the reference number itself.
1.4 : What if I have a Budget Customer Number (BCN)?
You will need to quote your BCN number when making your booking.
When booking online, you will need to enter your BCN number in the BCN number field on Step 1 of Get a Quote.
1.5 : Can I book more than 1 car at a time?
Yes, although vehicles are subject to availability. Each booking will have a unique reservation number.
1.6 : Where is my nearest Budget location?
Details of Budget locations, including telephone numbers and opening hours, are available in the Locations section on this website. You can select your most convenient Budget location when you make your booking.
Once your booking is confirmed, we will arrange for the chosen vehicle to be available at the selected location at the time and date chosen.
If you need to change the rental location, you will need to modify your booking either in Online Bookings on this website, or by calling Budget Reservations on +32 (0)2/721.50.97.
Please make sure you have your reservation number handy.
1.7 : Can I extend my reservation?
Yes you can extend your reservation at any time. Be aware that this has an influence on your rate!
Go to Rates and reservations click on Modify reservation or Cancel reservation.
If you like to extend your reservation during your renal period, please contact your rental location where you picked-up your car.
1.8.1 : Budget vehicles
Budget offers a wide range of vehicles, with a choice of sizes and styles to suit your requirements.
Please refer to the Fleet for details of Budget car groups.
1.8.2 : Can I choose the car model?
When you make your reservation, you will be prompted to choose a vehicle group. This group will normally cover a number of car models.
Unfortunately, we are unable to guarantee a specific model at the time of booking.
1.8.3 : Can I choose the colour of the car?
We can not guarantee you will receive a certain make, model or colour of car. This is based on availability. Upon arrival, you may advise the counter representative of your preference, and if available, we will be happy to accomodate your preference.
1.9 : Is additional equipment available?
There are many options and accessories available to help make your trip more safe and enjoyable. These options and accessories vary from location to location. Depending on the car group, there may be some accessories included as standard. Items such as child seats can be requested for a small fee at the time of reservation.
Budget makes every effort to honour your requests for additional accessories but unfortunately we are unable to guarantee them on the reservation as some items may be subject to availability.
1.10 : How much does rental cost?
We charge in periods of 24 hours, so if you take a car for 26 hours for instance, it would be charged as 2 days. We do allow a grace time of 59 minutes before we charge for an additional day. The actual cost of the rental will depend on the group of car, when you rent, for how long and where.
1.11 : Will I receive confirmation of my booking?
If you make an Online Booking we will send you a reservation confirmation by email. You should print this and keep it for your records. When you collect your car you'll receive a Rental Agreement which shows your booking details.
2.1 : How old do I need to be to rent?
- You must have held a driving license for at least one year.
- The minimum age for car rentals in Luxembourg is 21 years for car groups A-B-C-D-F-H-K-M-N-O-P.
- The minimum age for Vans is 21 years as well.
- For categories E-G-I the minimum age is 25 years old.
- The minimum age for luxury car rentals is 30 years (groups L).
Renters under the age of 25 are subject to a young driver fee (12,00 € VAT excl. per day with a maximum of 120,00 € VAT excl. per rental contract).
2.2 : Can another person drive the rental vehicle?
Additional drivers are allowed at most locations, although they must meet the minimum age requirements, present a valid driver's license and have a clean driving record.
There may be a surcharge for an additional driver. The cost of a daily surcharge varies from location to location.
2.3 : Can I take the car abroad?
If you are booking online, you will need to call the Budget location to confirm if you are able to take the car abroad.
2.4 : What documents will I need to provide?
All drivers of the vehicle will need to be present and provide a valid driver's license. You must have held a full clean licence for at least one year. An International Driver's Permit alone is not sufficient for rental - it can only be used in conjunction with a standard driving licence.
You will also need a credit card in your own name. Further identification, such as a passport, may also be required.
Please note that any discounts or vouchers must be presented upon arrival.
2.5 : Are there mileage limits?
The majority of rental rates offer free unlimited mileage. However, some Budget rates will give you a limit of free mileage and charge extra for additional mileage made over that limit. You will be advised at the time of booking whether unlimited mileage is included, or you can ask at the Budget desk when you collect your car.
2.6 : Will there be petrol in the car?
Most rental cars are provided with a full tank of fuel. Most of the time a refuel charge will be charged if you return your car with a tank which is not full.
3.1 : Does insurance cost extra?
Your rental quote will include some basic insurance. You can purchase additional cover if required. Just ask at the rental desk when you collect your car.
3.2 : Am I covered for liability?
All Budget vehicles are automatically covered for Legal Liability, Third Party and Public Liability, as required by law. This is included in your rental price.
3.3 : Can I insure against vehicle damage?
Most rental prices include cover for vehicle damage - Collision Damage Waiver (CDW). If it is not already included in your rental price, then Collision Damage Waiver is available to purchase at the rental desk. You can confirm what is included in your rental price at time of booking or by checking with the Budget location.
If your rental does not cover you for Collision Damage Waiver (CDW), then you will be responsible for the cost of repair up to the replacement value of the car, regardless of whether you were at fault.
If you are covered for Collision Damage Waiver, then you will only need to pay the excess amount towards the cost of repair, again regardless of whether you were at fault.
3.4 : Can I purchase personal accident insurance?
You can purchase Personal Accident Insurance (PAI) when you collect your car. Should you have an accident, this will cover the driver and passenger(s) for accidental death, medical expenses and assistance and rescue. For details, please ask at the Budget desk.
3.5 : Can I purchase insurance for baggage and personal effects?
For details, please ask at the Budget desk.
4.1 : What if I break down or need help outside office hours?
Budget provides 24 hour Roadside Assistance in case of emergency, breakdown or accident involving your Budget rental car anywhere in Belgium. Just call +352 188.8.131.520 for further assistance. If you are travelling outside Belgium, please check with your rental location for breakdown assistance in your country of rental.
4.2 : What happens if the car gets damaged?
Please ensure you check over the car yourself when you first collect it. If you notice anything at all, please tell the rental agent who will record it on the Rental Agreement.
The rental agent will inspect the car when you return it. If any damage has been incurred during rental you will have to pay the cost of repair up to the replacement value of the car, unless you are covered for Collision Damage Waiver, in which case you will only have to pay an excess.
5.1 : Where can I drop the car off?
The rental vehicle may be returned to the same location you are collecting it from, or to another Budget location - whichever is specified at time of booking.
A one-way fee may be incurred if the collection and return locations are different.
5.2 : Can I return the car outside office hours?
Opening times vary for each location. It is possible to drop the car off once the office has closed, as most locations have a Budget key drop-off facility on site, but please check with the Budget station direct beforehand.
5.3 : If I bring the car back early can I have a refund?
You will only have to pay for the time you take the car - charged in periods of 24 hours with a 59 minute grace period. For example, over 25 hours counts as 2 days. Please inform the location if you decide to return your vehicle earlier than expected.
Please note that this does not apply for rentals that you have decided to pre-pay for. Should you decide to return your rental vehicle earlier than the agreed date, we are unable to refund the difference from your pre-pay voucher.
5.4 : What about payment?
You will need to pay for your rental using a major credit card in your name. Payment is taken at the end of rental along with any extra charges such as an additional driver or a child seat.
If you chose to prepay for your rental, payment is taken when the booking is made. You are still required to have a major credit card when you collect your vehicle as this will be necessary for a deposit or if you wish to take out further insurances at the location.
5.5 : I'm going to return my hire car later than agreed. Is this OK?
We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental - do make sure you contact us as soon as possible. Should you return the vehicle late - without notifying us or extending your hire - you may be subject to a late return fee.
How is a late return fee applied?
- If you overrun past your agreed return date and time, you will incur a late return fee
- If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied
- A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station
Please note, if you return your vehicle after the agreed date and time, you will pay an additional days rental charge - plus a late return fee for each day (or part of a day) that you are late.
How much is a late return fee?
Depending on the country of rental, the daily late return fee will be (inclusive of VAT):
125 (DKR, NKR of SKR)
Between €10 en €12.30 (depending of the country)
Please always review the rental terms and conditions and your rental agreement when you check the vehicle out.
You can also find the relevant contact details on your rental agreement.
6.1 : Who do I contact with questions about my invoice?
Should you have questions concerning your invoice, please contact Budget Customer Services on +32 (0)2/721.50.97.
6.2 : When is my invoice due?
Invoices are payable immediately, unless special agreements have been made with your company.
6.3 : Why have I received an invoice when I paid by credit card?
You will be sent an invoice as a copy for your files.
6.4 : Who do I contact when I have received a reminder?
A telephone number will be provided on the reminder letter.